Terms & Conditions
By renting a vehicle from us, you agree to the following terms and conditions. Please read them carefully to ensure a smooth and enjoyable experience.
These Terms and Conditions constitute an integral part of the Rental Agreement concluded between the company “PAULCAR.GR” (hereinafter the “Lessor”) and the Renter/Driver (hereinafter the “Renter”) for the rental of a vehicle.
1. Driver Requirements
1.1. Age Restrictions
• Standard Rental:
• 21 years old for car categories A, B, C, D, E, and SUV.
• 25 years old for F, Luxury, and Minivan categories.
• Young Driver Fee (18-20): Drivers aged 18 to 20 may rent categories A, B, C, subject to a daily Young Driver Fee (YDF), as listed in the price catalogue.
1.2. Driving License
The driver must hold a valid driving license issued at least 1 year prior to the collection date. Renters from non-EU countries must possess a valid International Driving Permit (IDP) along with their national license.
1.3. Identification & Payment
Upon collection, the Renter must present a valid Driving License and ID/Passport. A Credit or Debit Card is NOT required to complete the rental.
1.4. Security Deposit
NO SECURITY DEPOSIT REQUIRED (€0 GUARANTEE). The Lessor does not hold or block any amount on the Renter’s card upon vehicle collection. 2. RENTAL PERIOD & GEOGRAPHICAL RESTRICTIONS 2.1. Minimum Rental Period & Delays The minimum rental period is 24 hours. A grace period of 1 hour is permitted for returns. For delays exceeding 1 hour, the Renter will be charged the cost of an additional rental day.
2. Rental Period & Geographical Restrictions
2.1. Minimum Rental Period & Delays
The minimum rental period is 24 hours. A grace period of 1 hour is permitted for returns. For delays exceeding 1 hour, the Renter will be charged the cost of an additional rental day.
2.2. Geographical Restrictions
It is strictly forbidden to load the vehicle onto a ship or transport it outside the island of Crete, unless explicit written consent has been provided by the Lessor.
3. Insurance Coverage & Liabilities (Legal Requirements)
3.1. Third-Party Liability Insurance (Mandatory by Law)
In accordance with Greek Law (N. 489/76), all vehicles are provided with mandatory Third-Party Liability Insurance.
3.2. Basic Insurance Coverage (CDW - FREE OF CHARGE)
The Basic Coverage is included free of charge and limits the Renter’s financial liability for damage to the rented vehicle to a specific Excess Amount.
3.3. Optional Full Coverage Insurance (FDW/SCDW - CHARGED)
The Renter may choose the Full Coverage option for a daily fee. With this option, the Renter’s liability for damages to the car body is reduced to €0 (Zero Excess).
3.4. Insurance Exclusions (Damages NOT Covered)
Regardless of the chosen coverage, the Renter is fully responsible for, and coverage DOES NOT apply to, damages caused to: the undercarriage of the vehicle, by driving off-road, by violating the Greek Traffic Law (K.O.K.), by driving under the influence of alcohol or drugs, by an unauthorized driver, or by loss of keys/incorrect fuel type.
4. Other Terms, Fines & Jurisdiction
4.1. Vehicle Cleanliness Policy
The vehicle must be returned in a reasonably acceptable state of cleanliness, both inside and out. In the event the vehicle is returned with excessive dirt (e.g., stains, sand/mud in the interior, pet hair, strong smoke odor), the Lessor reserves the right to impose an extra cleaning fee of €50 (plus VAT).
4.2. Fines and Violations
All fines and administrative penalties resulting from Traffic Law violations during the rental period are the sole responsibility of the Renter. The Lessor will charge the Renter the fine amount.
4.3. Accident Procedure
In case of accident, damage, or theft, the Renter must IMMEDIATELY: a) notify the Lessor, and b) call the Police/Traffic Police (tel. 100) to officially record the incident and obtain a Police Report. Failure to follow this procedure invalidates the insurance coverage.
4.4. Jurisdiction
For the resolution of any dispute arising from this Rental Agreement, the Courts of Heraklion, Crete, Greece, are designated as exclusively competent.
4.5. Cancellation and No-Show Policy
- Cancellations (48 Hours+): For cancellations made at least 48 hours prior to the scheduled pick-up time, any deposit paid will be fully refunded.
- Cancellations (Less than 48 Hours): If the reservation is cancelled within 48 hours of the scheduled pick-up time, the deposit paid will be forfeited and retained by the Lessor as a cancellation fee.
- No Show: In the event the Renter fails to appear to collect the vehicle at the agreed time and location without prior notice (No Show), the reservation will be cancelled. Any pre-paid deposit or the total cost of the rental (depending on the booking terms) will be retained as compensation.
4.6. Legal Consequences of Refusal to Pay
In case of damage caused to the vehicle which IS NOT covered by the insurance policy (see paragraph 3.4) and should the Renter refuse to pay the cost of repair/restoration of the damages, the Lessor expressly reserves the right to file a Civil Lawsuit for the claim of the owed amount and Criminal Prosecution for embezzlement and illegal appropriation of foreign property (the vehicle).
4.7 Right to Repossess Vehicle
The Lessor reserves the right to immediately and without prior notice terminate the rental agreement and repossess the vehicle, without any refund or compensation to the Renter, if: a) The vehicle is observed being driven by a person who is NOT listed as a Renter or Authorized Driver in the Rental Agreement. b) The Renter or Authorized Driver is observed driving the vehicle recklessly, performing dangerous maneuvers, or significantly violating the Greek Traffic Laws (K.O.K.).